Lodging Operations

Hospitality ClerkCertificate

The Lodging Operations Certificate prepares the student to work in the lodging industry as a front desk supervisor, a night auditor or catering event coordinator. The front desk supervisor coordinates reservations and room assignments and may train and direct the lodging operation’s front desk staff. They ensure that guests are treated courteously, their safety and security is maintained, complaints and problems are resolved and requests for special services are carried out. Technology and communication skills are important as most lodging properties convey information to other departments and to guests with technology. The work of the night auditor also includes performing the daily accounting reconciliation of the lodging property and preparing reports recapping the business day for management. The event coordinator works hand in hand with the conference manager to ensure a successful event.