Information Services - John Wood Community College

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John Wood Community College provides e-mail addresses for students taking credit hour classes. This will allow students and faculty the ability to communicate electronically. All students attending JWCC are provided an email address that they can access from any computer with an internet connection.

How do I get my email address and password?

You can get your email address and password online the first time you log into the SOLAR System
You can receive your email address and password during business hours from the Information Services Help Desk located on the lower level of the Learning Center.
If you attend the Pittsfield campus, contact Cheryl Weinant.
If you are at the Perry Agricultural Center, contact Audrey Martin.
If you are at a different campus, or if you are a distant learning student, ask your instructor. You may also call the Help Desk at 217-641-4325.

How do I access my email?

On Campus:

From any JWCC computer, login using your username and password.
Click on Start
Click on Email (Outlook 2007)
Outlook 2007 will open and you will have access to your JWCC email.

Remember to log off the computer when you are finished!

Off Campus:

From any internet browser, browse to the main JWCC Page (http://www.jwcc.edu)
Click on "Log into your JWCC Accounts"
Click on "Login to Email"
Enter your email address and password in the dialogue window that pops up.
You will be taken to your email account where you can read & compose messages.

Remember to log out and close your browser when you are finished!

It keeps asking for username and password, even though I've entered the correct information!

To change your password follow these steps:

Click here to bring up the password change dialog box.
Enter the following information:
DOMAIN: JWCC
ACCOUNT: Your username
OLD PASSWORD: Your current password
NEW PASSWORD: What you'd like the new password to be
CONFIRM NEW PASSWORD: Retype the new password
Select "OK", and your password should be changed.

You can view JWCC Password Complexity Policy here.

If you encounter any difficulties in this process, please contact the Help Desk at (217)641-4325 or helpdesk@jwcc.edu.

I can't remember my username/password for Email and/or SOLAR!

If you have forgotten your SOLAR password, you can reset it yourself. There is a "Forgot your PIN?" link right under the SOLAR login button. Enter your user id in the field and press the "Forgot PIN?" button. You will be asked to answer the security question you chose when you set up your account. Upon answering it correctly, you will be able to choose a new PIN and enter SOLAR.

If you have forgotten your Email password, or cannot reset your SOLAR PIN on your own, you must bring a photo ID to the Information Services office in room B024 at the Main Campus during business hours (8:00 a.m. to 9:00 p.m. Monday through Thursday, 8:00 a.m. to 5:00 p.m. on Fridays).

Students at Pittsfield or Perry campuses can ask to have their PIN reset at those campuses, and online students should contact the Online Course Coordinator in order to have their PIN reset.

You can view the complete Computer Account Reset Policy here.

I can't send\receive emails. It says mailbox is full!

Students at John Wood Community College have a 10MB limit on their mailbox. This includes, but not limited to the following folders: inbox, sent items, and deleted items. The best way to clean up your mailbox is to login to any computer on campus and open Outlook. From there, you can easily delete multiple emails. You will also want to empty the deleted items folder every so often. If you need assistance, please stop by the Help Desk.