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Microsoft Office Specialist Certification

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The Microsoft Office Specialist program is the only comprehensive, performance-based certification program approved by Microsoft to validate desktop computer skills using the Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

The Microsoft Office Specialist program provides computer program literacy, measures proficiency, and identifies opportunities for skills enhancement.  Successful candidates receive a Microsoft Office Specialist certificate that sets them apart from their peers in the competitive job market.  The certificate is a valuable credential recognized worldwide as proof that an individual has the desktop computing skills needed to work more productively and efficiently.

By encouraging individuals to develop advanced skills with Microsoft business desktop software, the Microsoft Office Specialist program is helping to fill the demand for qualified, knowledgeable people in the workplace.  Microsoft Office Specialist also helps satisfy an organization's need for a qualitative assessment of employee skills.

Frequently Asked Questions About Microsoft Office Specialist

What is the exam format?
Office Specialist certification exams are not written exams.  Instead, the exams are performance-based, which means each is conducted within a "live" or simulated Microsoft Office program.  Using the actual program or simulation of the program, exam candidates are asked to perform a series of tasks to clearly demonstrate their skills.  For example, a Microsoft Word exam might ask a user to balance newspaper column lengths or keep text together in columns.

How long does a typical exam take?
A typical Office Specialist exam takes one hour or less.  Examinees are measured on both knowledge and efficiency.

Where can I find my exam results?
Exam results are displayed as soon as the exam is completed.  An official certificate is mailed to successful candidates in approximately two to three weeks.

What is the retake policy for Microsoft Office Specialist exams?
Candidates may retake the same exam one time without restriction.  However, candidates who wish to retake the exam a second or subsequent time must wait a minimum of seven days before retaking the exams.

If I don’t pass an exam, can I get a refund?
Refunds are not available for failing exam scores or missed exam appointments.


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