The Library offers Bibliographic Instruction, Interlibrary Loan, Reference Service, Virtual Reference Service, and individualized instruction. Please don't hesitate to ask for help at the Circulation Desk. Please interrupt; we are here to serve you.
Do you want to learn how to search our catalog for books and other material?
Do you need to learn how to access our many electronic databases? We can help
you locate information from periodicals and newspapers.
Let our staff provide instruction about the Library's resources. They will
demonstrate "how-to" with a one-on-one approach. Off campus needing assistance?
Please call our Circulation Desk at 217-641-4537. You may also leave an e-mail message
at the
Reference Desk. Our friendly, helpful staff will reply as soon as they are able.
Interlibrary loan is the process of borrowing and/or lending items between libraries. Any JWCC student,
faculty, or staff may interlibrary loan items. Plan ahead! The In-Transit time could be two weeks or more.
There are two methods to interlibrary loan material. You may search the I-Share catalog. We refer to that
method as "patron initiated" interlibrary loan. The material will be shipped directly to JWCC for your
convenience.
You may also search our Library databases for periodical articles. If the article is not in full text format,
another option for interlibrary loan is OCLC (Online Computer Library Center). We will process your
request for you. We need your personal information such as name, phone number, e-mail, etc. We'll also
ask for a "needed by" date. We will require the title of the article, author's name, magazine/journal title, date
of publication, volume, issue, and page number. We will try to accommodate you, if possible.
OCLC is also an option for material other than articles. Please contact the library for assistance.
We will require information such as the title, author, year, edition, publisher, etc.
Our friendly staff are anxious to assist you. Please don't hesitate to ask for help. We are here to serve
you. No question is too minor; no question is too dumb. Use our convenient form for Reference assistance.
Our Reference Department is always prepared to answer questions.
Specific Reference hours will resume in the fall.
If you need Reference Help please
ask for assistance at the Circulation Desk. We will be happy to help you.
There is also a Reference Help form you can fill out with detailed Reference needs.
One of our Reference Staff will complete the research and return information
or answers to you.
Have you tried our Ask Away service? For more information, please read below.
AskAway is an interactive online service that allows you to chat with a Librarian,
much like Instant Messaging.
Through e-mail and chat, Librarians can answer questions, assist in conducting
online research and help navigate the Internet.
The service is monitored by Librarians throughout Illinois. They receive backup from
Librarians elsewhere in the country, allowing you to access the service 24 hours a day,
7 days a week.
The Library staff will be happy to familiarize you with the many facets of our
electronic resources. Please come to the Circulation Desk for assistance. If
you are off campus, contact us at 217-641-4537.
