John Smith
1234 Apple Lane, St. Louis, Missouri 63141
(314) 444-4444, johnsmith@maryville.edu

OBJECTIVE
To obtain a management trainee position in the retail sales industry utilizing interpersonal skills, education and leadership ability.

EDUCATION
Bachelor of Arts, Management, Anticipated graduation, May 2004
Webster University, St. Louis, Missouri
GPA: 3.7/4.0
Related Coursework: Management Theory and Practices, Managerial Policies and Strategies,
Marketing, Marketing Strategies and Human Resource Management.

EXPERIENCE
ABC Retail, St. Louis, Missouri
Intern, June 2003 to Present

• Assist with overseeing daily operations of three departments; train and supervise six store clerks working in these departments
• Create store displays to promote new and sale items specific to each departmentt
• Prepare and balance cash drawers; prepare bank deposits averaging $50,000 - $75,000 daily.

Eddie’s Restaurant, St. Louis, Missouri, March 2000 to Present
Weekend Manager, October 2002 to Present

• Schedule and supervise 10 weekend staff members; provide training and employee evaluation.
• Interact with customers and resolve any customer conflicts.

Waiter, January 2002 to October 2002

• Nominated employee of the month, October 2002.

XYZ Employer, St. Louis, Missouri
Sales Associate, June 2000 to December 2001

• Utilized selling techniques and increased department sales 8% in six-month period.
• Generated repeat business by utilizing mail and phone follow-up system to track customer purchases and anticipate needs.
• Increased customer loyalty by overcoming objections and handling customer problems with patience and sensitivity.

ADDITIONAL SKILLS
Computer: Microsoft Office, Internet, Access, Excel, PowerPoint
Language: Fluent in Spanish

ACTIVITIES/COMMUNITY INVOLVEMENT
Webster University
Student Government Association, 2001 to Present

• Chair, Special Events Committee, 2001

Humane Society of Missouri, Volunteer, 2000 to Present