• Professional with strong background in counseling; expertise in issues related to substance abuse and mental illness.
• Demonstrated leadership skills; proven strengths in managing, supervising and motivating staff.
• Excellent interpersonal and customer service skills; experience working with community leaders.
• Proficient in Microsoft Word, Excel, Access and PowerPoint.

PROFESSIONAL EXPERIENCE:
Counselor, June 2001 to present, Serenity Healing Center, Estes Park, Colorado
      Counseling & Education

• Performed client intake analyses; counsel individuals and facilitate group therapy for individuals who have a dual diagnosis of mental illness and substance abuse.
• Developed and facilitate family awareness education programs; increased family participation in programming by 30% in one year.
• Wrote individual in-house treatment programs for over 100 clients.
• Designed and wrote long-term treatment guidelines and procedures for departing clients resulting in 25% reduction of relapse incidents.
  Supervisory
• Provide supervision to three student interns.
• Recruit, hire and train part-time staff to assist with family programming.
• Train new employees; discuss client issues and program processes/procedures.
• Initiated employee incentive plan to decrease turnover by 40%.

Marketing Assistant/Administrative Management, March 1998-June 2001, Jennifer's Retail, St. Louis, Missouri
      Marketing

• Developed customer satisfaction follow-up survey. Utilized survey data to redesign marketing campaign; developed outreach program that resulted in a 30% increase in repeat business.
• Created store displays to promote new and sale items specific to each department.

      Management

• Assisted with overseeing daily operations of three departments; trained and supervised 20 department associates.
• Participated in 80 hours of Conflict Negotiation training and 120 hours of Customer/Employee Relations training

Educator/Caseworker, May 1995-March 1998, Missouri Department of Safety, St. Louis Missouri
     Instruction and Education

• Presented drunk driving awareness seminars to high school students. Assisted in organization and facilitation of Students Against Drunk Driving (SADD) education seminar and programs.
• Lectured in Offender Education courses.
• Presented substance abuse awareness seminars for Parent-Teacher Associations, providing vital city-wide community education service.

EDUCATION
Masters of Arts, Counseling, December 2001, Webster University, St. Louis, Missouri
Bachelor of Arts, Organizational Leadership, May 1997, Fontbonne University, St. Louis, Missouri
Substance Abuse Counselor Certification, May 1995, St. Louis Community College, St. Louis, MO

ASSOCIATIONS
American Counseling Association, 1995 to present
American Management Association International, 1998 to present