Password Info

Passwords are the entry point to our network resources. Protecting access to our resources is pivotal in ensuring that our systems remain secure. While we have not been exploited, nor do we expect to be, we must be diligent in guarding access to our resources and protecting them from threats both inside and outside our organization.


During the summer of 2013 we implemented a new identity management solution. This system allows you to reset your password without calling the Help Desk. There are two ways to do this. The first way is to reset your password from any computer on the JWCC network. At the login screen, there is a link that says forgot password. You will want to click on that to reset your password

The second way is through a secure website portal. The address to reset your password is:

https://gates.jwcc.edu:2222/

To take advantage of the self-reset options that are available, you must first register your current password with the system and answer a few security questions. The address to register your password is:

https://gates.jwcc.edu:5555/


Network and client operating system (and Outlook) Passwords must meet the following criteria:
Users will automatically be prompted at login to change their password every 180 days.

Full cooperation with this policy is expected so that all security goals are met. If you have any questions please contact the Help Desk at x4325 or email us at helpdesk@jwcc.edu.

How to change your expired password:
To change your password follow these steps: (From Windows)
  1. Click Crtl-Alt-Del, then click Change Password
  2. A box will appear with the following information
    • USERNAME: your username
    • LOG ON TO:  JWCC
    • OLD PASSWORD:  Type your current password
    • NEW PASSWORD:  What you'd like the new password to be
    • CONFIRM NEW PASSWORD:  Retype the new password
  3. Select "OK", and your password should be changed.
To change your password follow these steps: (From the website)
  1. Log into your email account by clicking here
  2. Click on Change your password
    • OLD PASSWORD:  Type your current password
    • NEW PASSWORD:  What you'd like the new password to be
  3. Select "OK", and your password should be changed

You can view the complete Computer Account Reset Policy here.

If you encounter any difficulties in this process, please contact the Help Desk at 217.641.4325 or helpdesk@jwcc.edu.