Password Info

Passwords are the entry point to our network resources. Protecting access to our resources is pivotal in ensuring that our systems remain secure. While we have not been exploited, nor do we expect to be, we must be diligent in guarding access to our resources and protecting them from threats both inside and outside our organization.

During the summer of 2013 we implemented a new identity management solution. This system allows you to reset your password without calling the Help Desk. There are two ways to do this. The first way is to reset your password from any computer on the JWCC network. At the login screen, there is a link that says forgot password. You will want to click on that to reset your password

The second way is through a secure website portal. The address to reset your password is:

To take advantage of the self-reset options that are available, you must first register your current password with the system and answer a few security questions. The address to register your password is:

Network and client operating system (and Outlook) Passwords must meet the following criteria:
  • Password may not contain all or part of the user's account name.
  • Password is at least eight characters long.
  • Password must contain characters from three of the five categories:
  • English uppercase characters (A through Z, with diacritic marks, Greek and Cyrillic characters)
  • English lowercase characters (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
  • Numeric (0 - 9)
  • Special Characters (exclamation point [!], dollar sign [$], caret [^], etc.)
  • Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.
Users will automatically be prompted at login to change their password every 90 days.
  • Passwords should not be spoken, written, emailed, hinted at, shared, or in any way known to anyone other than the user involved. This includes supervisors and personal assistants.
  • Passwords should not be your name, address, date of birth, username, nickname, or any term that could easily be guessed by someone who is familiar with you.
  • Passwords should not be displayed or concealed on your workspace.

Full cooperation with this policy is expected so that all security goals are met. If you have any questions please contact the Help Desk at x4325 or email us at

How to change your expired password:
To change your password follow these steps: (From Windows)
  1. Click Crtl-Alt-Del, then click Change Password
  2. A box will appear with the following information
    • USERNAME: your username
    • LOG ON TO:  JWCC
    • OLD PASSWORD:  Type your current password
    • NEW PASSWORD:  What you'd like the new password to be
    • CONFIRM NEW PASSWORD:  Retype the new password
  3. Select "OK", and your password should be changed.


If you encounter any difficulties in this process, please contact the Help Desk at 217.641.4325 or