Website State Street Bank & Trust Co.
At State Street Bank, an employee-owned community bank, we are committed to providing our employees with a satisfying, positive work environment and a long term career. We value our employees, customers, and community. If you are passionate about providing attentive and outstanding customer service, we encourage you to apply for the Teller position!
|The Teller performs efficient and accurate banking transactions; identifies customer needs for bank products & services; and provides new products & services opportunities to the customer based on the customer’s financial objectives. The Teller is directly supervised by the Branch Manager.|
Duties & Responsibilities
|Processes deposits, withdrawals, and other banking transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
Demonstrates knowledge of and understanding of the teller platform system
Researches and resolves account service inquiries/ issues; responds to customer inquiries promptly and effectively; and serves as a customer liaison between departments as necessary
Learns & maintains knowledge of new and existing products and services to proactively build client relationships by effectively educating them on available products and services and referring what best meet their needs
Assists with the balancing and maintaining of cash totals in the branch vault and ATM
Assists customers with telephone inquiries to provide solutions to their banking needs
Adheres to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Assists by driving efforts in the branch to identify and implement a positive overall customer experience
Contributes towards fostering teamwork within the department
Performs other duties as assigned by management