IT Support Analyst

  • Full Time
  • Quincy
  • Posted on May 27, 2022
  • Salary: BOE

Website Niemann Foods Inc

Niemann Foods Inc

Job Description

Title:  IT Support Analyst

Reports to:  Director of Information Technology

Description:  Provide end user computer/I.T. system support across all Niemann Foods locations for all computer hardware, software, mobile devices, user accessibility, and related issues in order for end users to be able to perform their assigned duties on a daily basis.

Specific responsibilities:

  • Maintain server and network security, including creation and maintenance of network user accounts and profiles as well as access to personal folders, and shared folders with Microsoft Active Directory.
  • Maintain and monitor our virtual server environment operating under VMware.
  • Install and maintain enterprise anti-virus, anti-spam, web content filtering, and other enterprise-wide protective systems and appliances.
  • Work with users to provide support on all hardware, software and security needs.
  • Accurately create, monitor, update and maintain Help Desk incident records in the department’s trouble ticketing system.
  • Troubleshoot and diagnose hardware, software & network problems and escalate as needed
  • Follow up with end users to confirm successful resolution of the problem they initially reported and/or keep them updated on progress of problems still being resolved.
  • Install and configure server operating systems, operating system upgrades, and operating system patches as needed.
  • Monitor server performance, recommend hardware and software upgrades as necessary to maintain acceptable network performance and reliability.
  • Install and configure user workstation operating system software, operating system upgrades and patches as needed.
  • Answer IT Help Desk calls in a friendly, helpful manner with a positive, patient, helpful attitude.
  • Other tasks and duties as may be assigned from time to time.

Minimum Requirements

Thorough knowledge of current and recent versions of Microsoft Office, Outlook 2010/2013, Outlook Web Access, Office 365.

Proficient with Windows 7 and 10 Operating Systems, antivirus software, VMware, Active Directory user set up and maintenance.

Experience in building and deploying PC workstations and laptops, upgrading and deploying software.

Ability to multi-task and respond to requests for assistance via phone, email, Help Desk incident, or walk-ins as 1st & 2nd level technical user support.

LAN/WAN/VPN Infrastructure and equipment such as IP addressing, DHCP.




How to Apply

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