Website John Wood Community College
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This is a full-time, 12-month, non-exempt position that reports to the Manager of Student Accounts and is located on JWCC’s main campus in Quincy, Illinois.
This position is responsible for the collection action on student accounts and other receivables, including billing, monitoring and aging past due accounts, making collection calls and preparing collection letters. The coordinator will maintain documentation of all collection action and work with students for account resolution, including preparing lists of students to be dropped for nonpayment. The coordinator will prepare and send accounts to external collection companies and to the State of Illinois Local Debt Recovery Program and maintain records of all payments from the Local Debt Recovery Program. The coordinator will provide excellent customer service, post payments, and answer student inquiries. Duties include management of the tuition payment plan program, analyzing credit balances and processing student refund checks. The coordinator serves as back-up for the Manager of Student Accounts and provides support for the fiscal services department as needed.
A Bachelor’s degree in finance, accounting or business management is recommended. 3-5 years of collection experience or business experience with knowledge of collection methods and procedures is preferred. This position requires proficiency in Microsoft Office Suite, excellent oral and written communication skills, attention to detail, strong analytical and critical thinking skills, and the ability to work accurately and efficiently in a fast-paced environment with multiple deadlines.
JWCC offers a competitive benefits package, which includes health, dental, vision, and prescription insurance, vacation, sick days, personal days, paid holidays, tuition waivers for employee and family, and State University Retirement System.