The Quincy Salvation Army Family Services office is seeking candidates with a background in Human Services for a full time Case Manager position.
The Family Services Case Manager will provide services for the Family Services department and Pathway of Hope participants. The Case Manager will perform intake and assessment of clients, determine necessary services, conceptualize and create treatment plans to meet identified needs, provide follow-up services reflective of an established treatment plan, and ensure services are sound, goal-oriented, and fosters an increase in independence. Additionally, the Case Manager will supervise volunteers and oversee the delivery of all services offered.
- Interview clients to establish/verify individual needs and administer funds as available to individuals/families requesting emergency assistance.
- Create, implement and follow up on client case plans.
- Become familiar with the resources that are available in all service areas in order to provide information and referral services and assist individuals/families in understanding the resources available to them. Act as liaison between individuals/families, The Salvation Army and other agencies when necessary.
- Process and maintain accurate client files, both in physical and digital forms.
- Maintain statistical data and reports.
- Distribute food baskets, clothing, furniture, gasoline, emergency prescriptions and lodging vouchers based on individual need.
- Dispense rent or utility assistance as funds are available.
- Track and monitor monthly expenses.
- Assist with setup and volunteer supervision of the daily bread line as needed.
The job duties listed are not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned at the discretion of management.
The information listed below is representative of the minimal requirements for this position.
Education & Certifications:
- Bachelor’s degree in Human Services or related field.
- Must hold a valid driver’s license and be able to pass Salvation Army’s Motor Vehicle Record check
Experience: A minimum of one (1) year in responsibilities offering similar programs and/or services.
An equivalent combination of training and directly related experience will be considered.
Knowledge, Skills & Abilities:
- Must have excellent verbal and written communication skills to communicate and coordinate efforts with Salvation Army personnel, community leaders, community organizations and the general public.
- Possess excellent customer service skills
- Proficiency in Microsoft Office programs (including but not limited to Word, Excel and PowerPoint)
- Ability to work with and relate well to people
- Maintain a professional attitude and approach to problem solving and crisis situations.