Mark Twain Casino
Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests’ satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 8 properties (five in Nevada, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. The Guest Services Shift Manager is responsible for A Play Club Supervision. ESSENTIAL DUTIES AND RESPONSIBILITIE Responsible for directing the activities of the guest service representatives when a Guest Service Supervisor is off. Accountable for all aspects of the Guest Service Department when a Supervisor is off duty. Ensures guest service representatives are following proper procedures while searching and creating new member accounts. Assists the Guest Service Supervisor(s) with all segments of the Guest Service department including customer service, new member accounts, promotions and following and guiding employees to deliver genuine service. Communicates new policies to staff and trains new team members as necessary. Empowers Guest Service team members to provide Genuine Service to all guests and coworkers. Must be able to work flexible hours including weekends and holidays Other related duties as assigned.
2 years customer service experience and 6 months experience leading a team.
Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more….