Provides excellent service to members, guests, and program participants in the Y and on the phone contributing to member retention.
Greet and assist all members, potential members, program participants and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities.
Builds relationships with members; helps members connect with one another and to the YMCA.
Assist existing and prospective members regarding their individual membership needs.
Provide membership and program information and requirements in an accurate and courteous manner.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Schedule court reservations, provide rental equipment and sell YMCA merchandise.
Applies all YMCA policies dealing with member services.