Job Description
Essential Duties and Responsibilities
- Places orders, and answers inquiries regarding availability, timelines, pricing, promotions, returns, and exchanges.
- Educates customers with accurate information regarding product and service features and benefits, policies, procedures and order item status.
- Acts as the voice of the customer recording and surfacing comments, complaints, ideas and suggestions which may lead to increasingly superior results.
- Increases sales conversion by saving the sale, offering established up-sells, cross-sells, add-on-or through other sales enhancement
- Meets productivity goals and call quality assurance standards on a monthly basis through adherence to the QA scorecard, Call Guide and partner mandatory scripting.
- Meets adherence standards produced by workforce management.
- Perform other duties as assigned.
