Universal Rep I

Website Speed Commerce

Job Description

Essential Duties and Responsibilities

  • Places orders, and answers inquiries regarding availability, timelines, pricing, promotions, returns, and exchanges.
  • Educates customers with accurate information regarding product and service features and benefits, policies, procedures and order item status.
  • Acts as the voice of the customer recording and surfacing comments, complaints, ideas and suggestions which may lead to increasingly superior results.
  • Increases sales conversion by saving the sale, offering established up-sells, cross-sells, add-on-or through other sales enhancement
  • Meets productivity goals and call quality assurance standards on a monthly basis through adherence to the QA scorecard, Call Guide and partner mandatory scripting.
  • Meets adherence standards produced by workforce management.
  • Perform other duties as assigned.

 

How to Apply

In person at 3016 Georgia St, Louisiana, MO or online at http://www.speedcommerce.com/careers.