Welcome Desk Attendant

  • Part Time
  • Quincy, IL
  • Posted on September 3, 2021

Website Ray & Joan Kroc Corps Community Center

Inspire, Instruct, Involve

Job Description

The Quincy Kroc Center is seeking candidates for a part-time Welcome Desk Attendant position working up to 19 hours/week.  

The Welcome Desk Attendant is responsible for providing exceptional customer service experiences. Responsibilities include selling and/or verifying memberships through the Point of Sale (POS) system, providing information, and answering questions about available programs, and checking out equipment at either the Welcome Desk or the Control Desk.

This job description is not all inclusive.  It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned at the discretion of management.

  1. Wait on customers, clients and members while complying with established procedures and provide great customer service to the RJKCCC community by ensuring that all customers, clients and members are given prompt and courteous service.
  2. Promote the RJKCCC by giving tours and selling memberships. Promote/sell programs and special events, making insightful recommendations that reflect the needs and interests of members.
  3. Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
  4. Maintain progressive knowledge of all programs, facilities and special events.

Education & Certifications:  High School diploma or GED equivalency.

Experience:  At least one (1) year of work experience in a customer service position.  Combination of training and directly related experience will be considered.

Candidates hired into this position are eligible for an employer paid membership.