Infrastructure Support Technician

  • Full Time
  • Louisiana, MO
  • Posted on August 16, 2021
  • Salary: $11-13/hr plus full benefits

Website Speed Commerce

Fueling the retail revolution.

Job Description

Are you looking to start your career in the IT industry? Are you the technology geek everyone in the family asks to solve their computer issues? If so, we want to talk to you! This is an ideal position for someone looking to grow their IT knowledge.

We’re hiring for an Infrastructure Support Technician. This position is responsible for the support of all warehouse and office technology devices at the Louisiana, MO facility. These include but are not limited to: PCs (desktops/laptops), printers, print servers, hand scanners, wireless devices, and telephones.

A successful person in this role will possess technical, communication, and organization skills and will demonstrate the ability to work both independently and as a productive team member. This position will be expected to maintain all systems per established IT policies.

Responsibilities and Duties

  • Provide software desktop support
  • Perform hardware maintenance and support (desktop, laptop, printers, etc.)
  • Perform preventative maintenance to ensure systems remain in good working order
  • Provide front line responses to all technical inquiries, when possible
  • Respond to user requests through the ticketing system promptly
  • Elevate requests to higher-level support when needed
  • Support PC imaging process
  • Provide complete and thorough documentation for all support issues
  • Provide remote teammates with ‘hands-on’ assistance, when required
  • Where appropriate, create SOPs and other documentation for processes and procedures
  • Maintain physical inventory documentation
  • Provide Tier 1 telephone support, including creation and assigning of tickets to the proper queues
  • Maintain availability for after-hours emergency support as required
  • Additional duties as assigned

 

Requirements

  • Desire to learn and quickly apply new information
  • Excellent problem-solving/ troubleshooting abilities and resolution
  • Basic understanding of desktop/laptop architecture and maintenance
  • Basic understanding of the Windows Operating System (Win7/Win10/Windows Server, etc)
  • Basic understanding of IT-related terminology (LAN/WAN/DHCP/ VPN, etc)
  • Functional knowledge of Office365 products (Word, Excel, Outlook, Access)
  • Demonstrated proficiency executing commands via the command line
  • Fundamental knowledge of security and best practices (removal/prevention of malware, etc.)
  • Network cabling
  • Values and respects others, builds relationships, collaborates
  • Concerned with efficiency and focused on continuous improvement
  • Strong customer service skills
  • Strong verbal and written communication skills
  • Ability to multi-task well, moving from project to project quickly
  • Solid organizational and time management skills
  • High level of attention to detail and accuracy
  • Ability to type 30 words per minute
  • Ability to lift 30 pounds, work on ladders or under tables in a warehouse environment
  • May require standing for long periods