Bookstore Information

You can register/create an account on bookstore.jwcc.edu  by clicking “Register.”
You will be asked to input your JWCC email address and choose a password.

You can also create an account here or create one during checkout.

the JWCC Bookstore uses your account details to send order confirmations, shipping information, buyback reminders, and other communications about your order. Additionally, once you have an account with us, you will be able to:

• Track your orders online
• Access your order history
• Activate and access eBooks, digital content, and access codes
• Get buyback information and other reminders

Note, by creating an account, you agree to receive JWCC promotional emails. You can unsubscribe from promotional emails at any time. Rest assured, you will continue to receive all account and order-related communications.

At the top of the home page, look for “Log In” in the header on the upper left side of your browser screen.

You can also Log In HERE.

If you have forgotten your password, navigate to the Log In page and click “Forgot password?” under the Returning Customer heading. This will prompt you to enter the email address associated with your account. You will then be sent an email with further instructions to change your password.

Unfortunately, the JWCC bookstore cannot change your password for you, and for security reasons, we cannot give out existing passwords.

If you continue to have issues, we may be able to walk you through the process on the phone. Please contact Customer Service.

Once you have logged in to your account, you can change your shipping and billing address, contact information, and account settings in your account profile.

Please try clearing your cookies and cache. This might be interfering with our website’s functionality. The process for clearing your cookies and cache varies by browser. Please visit your browser’s settings or help section and follow the steps outlined.

Your list of registered classes will include info for the term, department, course, section, and instructor. You’ll use these to search for your courses on jwcc.bookstore.com.

Select Textbooks from the main page navigation. Under the heading “Search by Course” you will be able to select your term, department, and course.

Typically, courses are input into the search database no less than 8 weeks before the start date. If you are within this period and you cannot find your course, please contact us at bookstore@jwcc.edu or 217.641.4230. You may be able to search for the materials under a different section for the course – which will frequently have identical required textbooks. Verify these materials by looking at your course syllabus before purchasing.

Textbooks officially go on sale 2 weeks before the start of classes.

A textbook pre-sale will be available in advance of the onsale (timing varying by term). Purchases during pre-sale are only for new condition materials. Any used textbook inventory will be made available on the on-sale date.

For your information in advance, you will be able to search your course materials here.

If you notice a discrepancy between the instructor’s syllabus and the bookstore’s listing, please contact us at bookstore@jwcc.edu or 217.641.4230.

Instructors direct the bookstore which materials to “adopt” each term. Those adopted course materials are then verified by the course’s Department before being offered for sale. Typically, you can trust that the materials offered through the bookstore are the verified correct items for your course.

Bookstore.jwcc.edu accepts:

• Visa, MasterCard, American Express, and Discover.
• Student Financial Aid

If you would like to pay via cash or check, you may visit the JWCC in person.

Credit and debit cards may be declined because of things such as:

• Incorrect or mis-keyed card number or CVV number
• Invalid expiration date
• Billing address does not match cardholder’s mailing address
• Insufficient funds

The most common reason for a declined card is mistyped information. If you think you may have mis-entered some information, please try your order again. Otherwise, please use an alternate method to complete your order.

When you place an order online, a $1 pre-authorization is temporarily held on your card.

This pre-authorization is not a charge. In most cases the $1 hold is released by your financial institution within 1 to 5 business days. In some instances, especially with prepaid credit cards, the issuing bank may take longer. If you experience an extended delay, please contact your card provider directly.

In accordance with applicable law, JWCC bookstore sales are subject to sales tax. The tax rate applied to your order is based on factors including the type of item purchased, the address where your order is shipped, and the applicable state and local sales tax rates.

Bookstore.jwcc.edu offers the following delivery options:

• In-Store Pickup
  • Bring your order number and the name on the order. It will be held under the order name for in-person pickup at the JWCC Bookstore.
• JWCC Remote-Campus Delivery
  • Your order will be sent to the JWCC remote campus you select and made available for pickup at the main office.
• USPS Shipping
  • Allow 1-2 business days processing. Shipping and tracking information will be sent to the email address used for purchase.

Once your order has been submitted, you will receive two separate emails. The first email will confirm your order. The second email will confirm shipment of your order and will contain a tracking number. Depending on your shipment method, you can follow the progress of your shipment via Priority Mail at www.usps.com.

Orders and processed and shipped within two business days. If your order was placed Friday—Sunday, it will be processed on the next business day. You will receive a confirmation email when your shipment has left our store.

If you purchase digital content on bookstore.jwcc.edu, you will receive an email containing your access code and login information.

There are certain items – eBooks, access codes, and other content – for which you may receive a physical card or print-out with an access code. If your courses at JWCC are Inclusive Access (IA), the digital course materials have been pre-paid with your tuition. These materials will be made available through your Canvas account on the first day of classes – no purchase necessary.

Due to our process of manually fulfilling orders, it may take 1-2 business days to receive shipping confirmation.

If you did not receive an order or shipping confirmation, please check your spam or junk mail folder first. If your confirmation does not arrive within 48 business hours, please contact us at bookstore@jwcc.edu or 217.641.4230.

We process orders as quickly as possible, and as a result, orders for shipment typically can’t be changed or canceled once placed. If the order is scheduled for in-store pickup, we may be able to cancel or amend your order. Please contact us as soon as possible at bookstore@jwcc.edu or 217.641.4230 to discuss your options.

Once your e-book purchase is complete, you will receive a link via email with directions to access your content. This usually arrives within 10 minutes.

You can also  log into your account and navigate to your Digital Bookshelf page. Here you will find a list of digital content you have purchased and instructions on how to access your eBooks.

Required: Your instructor has indicated you must have this item for your course work.

Optional: These items may be helpful to your course work but are not required by your instructor.

Recommended: This or a similar item will be helpful for completing your coursework.

Absolutely! When selecting your course materials, if you see a used edition of the book you need, you can choose to purchase a used copy. If you don’t see a used option, that either means a used copy is not available or that your course requires materials in “new” condition. Pre-orders will be filled in new condition only.

Used books range in quality from one in pristine, like-new condition to one with reasonable wear and tear – such as creased pages and highlighting. Though used books will have all required content and be readable, the precise condition of used books sold is not guaranteed and price does not vary on book condition.

Used books might have any of the following characteristics:

• Notes written in the margins
• Highlighting
• Typical wear and tear
• Rounded corners
• Scrapes and scratches
• Faded cover art
• Creased pages
• Publisher cut corners

Used books purchased from JWCC Bookstore will NOT have:

• Excessive stains or water damage
• Missing, torn, or loose pages
• Missing, torn, or loose cover
• Excessive writing or marking
• Torn or damaged binding

JWCC Bookstore course materials are typically ordered direct from the publisher and are competitively priced to match or beat the publisher’s pricing for the identical item.

For used materials,  books are priced for resale according to the amount required to buy them back during Buyback and we can guarantee the usable condition of all items sold in used condition. As there are many third party sellers that offer used textbooks and cannot guarantee their condition, we are not able to price-match items you might find on another seller’s website.

While we do try to keep prices predicable and manage our customer’s price expectations, all prices are subject to change without notice. Like most things you purchase, the prices of course materials can fluctuate due to a variety of factors – including supply, new/used status, and wholesale cost adjustments. Regardless of previously-published pricing, the cost of your purchase will be reflective of the most up-to-date costs.

Yes, you are welcome to purchase your textbooks from any vendor you choose. However, there are a few things to note:

• Orders placed through other sellers are not eligible for Student Financial Aid.
• Textbooks purchased through the JWCC Bookstore are returnable for full refund if you drop a class (by the drop deadline) or if your course is cancelled by JWCC. Outside vendors cannot make this accommodation.Other vendors cannot guarantee that the books you order are the correct ones assigned for your course.
• Any given textbook can have multiple identification #s (called ISBN numbers) each with their own assortment of access codes or other supplemental offerings. As such, it is easy to mistakenly purchase the wrong version or edition. Purchasing through the JWCC Bookstore guarantees that the materials you purchase are the exact ones you need.

No. As our inventory is regulated by course enrollment, you may not order textbooks for courses which you are not enrolled. The texts must be reserved for those requiring them.

Returns of Course Materials

To receive a full refund, returns of course materials for sessions of 8 or more weeks in length must be made by the term’s last day to drop classes. Please refer to your registration information to confirm these dates for any given course.

Additionally, returns are subject to the following:

• Returns require a receipt or proof of purchase.
• Returns are only accepted on course material purchased for the current term.
• No returns are accepted on course kit items.
• All returns are subject to approval by Bookstore management.
• If a class is cancelled by JWCC, students have the same full-refund privilege 16-week courses.
• Returns of course materials for sessions of less than 8 weeks in length is not guaranteed and is granted at the discretion of Bookstore management.
• To return a text or other course material, the student must be actively enrolled or officially dropped for that material’s associated course in the current term in JWCC’s records.
• Textbooks purchased in “new” condition must be returned in “new” condition. All materials must be free from writing, highlighting, water damage, torn or creased pages or covers, or other imperfections.
• Textbooks sold as packages must be returned with shrink wrap intact (if applicable) and with all components (ex: disks, CD’s, study guides, access codes not accessed, etc.).

• Returns originally paid by credit card will be credited back to the card used. The original credit card is required to process the return.
• Returns originally paid by cash or check will be issued a refund check. This refund check cannot be issued until the original payment check has cleared. This typically takes 2 weeks from the date of purchase.
• Returns originally paid by Financial Aid (PELL, Student Loan, etc.) will be credited to the student’s account.
• Returns originally paid by a third party will be credited to the student’s funding agency.

Whether planning to purchase online or in-store, the process is the same:

1) First, verify that you have available funds.
This information is available via your SOLAR account.

2) Ensure you have your student “J Number.”

• This can be found on your JWCC student ID card. J numbers begin with a “J” and end with numbers, e.g. J12345678.
• If you need help finding your J number, call or text the JWCC Admissions Office at 217.393.8400, or email admissions@jwcc.edu.

3) See which texts/materials will be covered by financial aid

• Click “Planning on paying with JWCC Student Financial Aid?”
• Enter your J Number where it asks for “account number.”
• For questions about your financial aid, call the JWCC Financial Aid Office at 217.641.4333 or email financialaid@jwcc.edu.

4) At checkout, select the payment option “JWCC Student Financial Aid” from the dropdown.

• Enter your J number where it asks for “account number”.
• If you do not have enough funds to cover the entire transaction, you will be required to enter a credit card to cover the remaining cost.

If you would like assistance with this process, please reach out to the JWCC Bookstore at bookstore@jwcc.edu or 217.641.4230

Visit JWCC’s website here to get started with financial aid and learn more about the application process. Once you have applied and been approved for financial aid, your SFA details will be submitted to the bookstore, and your available balance will be linked to your account.

This information is available via your SOLAR account.

After completing the application process, you will receive an email from the financial aid office when your funds become available. Once funds are issued, it can take up to 5 business days for the funds to become active in the bookstore system.

The Bookstore does not have access to your personal financial aid information, only the dollar amount of eligible funds. If you have questions about your eligible funds, allowances, exclusions, or expiration, please contact the financial aid office.

Student Financial Aid funds tend to cover the purchase of required textbooks and course materials. Certain exclusions apply.

Yes, you may use SFA funds to cover necessary shipping costs for course materials.

If your order total is more than your eligible SFA funds, you will be asked to use an alternate method of payment (like a credit or debit card) for the remaining balance.

If you receive an error message it could be one of several issues:

• Your SFA may not yet be activated.
  In this case, we advise you to wait a couple of days and check again. If classes are starting soon, please contact your financial aid office directly to see when funds will become available.
• There may be an issue with your browser.
  You may need to clear your cookies/cache.

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If you’re still having trouble, please get in touch with our Customer Service team.

For courses with Inclusive Access (IA), the cost of the digital course materials has been included in your tuition. You need not purchase your books separately, and they are available via your Canvas Account on the first day of classes.

There are a few ways your IA materials may be linked to your Canvas Account.

• Course Materials Tab
  This will typically be the location for items that are eBook only (without supplemental interactive assets)
  1. When you click on your course in Canvas, there will be a navigation bar with a spot marked “Course Materials.” There you will find a Course Card showing the assigned materials. If your materials are a simple eBook or eText (with no added courseware) you will see a “Read Now” button.
  2. If the Course Card shows a “Reveal Access Code” button. This will reveal a code which is redeemable via the publisher’s website or portal. Your instructor should have a link in their course modules to navigate you to the publisher site.
• Course Modules
  1. If your Course Card only shows “Want to Opt Out,” this means that you will receive direct access to your course materials through the publisher site – not code required. Your instructor’s links inside their course modules should navigate you to the publisher site. Upon first attempt, the publisher will ask you to login using your JWCC email.

With the Inclusive Access (IA) program at JWCC, not only do students gain the convenience of immediate access to their required course materials via their Canvas account, they also save 10-30% off retail prices of their required materials—PLUS those costs are already included in the student’s tuition.

Benefits of IA

1. Immediate access to course materials on the first day of classes.
2. Savings of 10-30% over retail prices of identical (new condition) materials
3. Conveniently Included in tuition bill ensuring coverage by most Financial Aid sources
4. Guaranteed correct text and materials! Textbooks can have dozens of different product variations – don’t risk your $$ on the wrong one!

JWCC students always have a choice in how they purchase their required course materials – including those offered as Inclusive Access.

To “Opt Out” means you choose not to participate in the Inclusive Access program and wish to purchase your materials independently.

In most cases, IA materials will be more convenient for the student, and they appreciate the average 10-30% savings over the publishers’ new condition pricing. There are a couple of scenarios where IA might not be preferred, such as:

Cengage Unlimited

• The textbook publisher Cengage offers unlimited passes – which gives you access to all Cengage’s course materials at a single reduced rate. If you have multiple courses using Cengage materials as IA, you could save on costs by opting out of IA and purchasing their unlimited pass instead. If you would like assistance with this process or want to check if your courses qualify, please contact us here.

IA item is eBook Only

• Some Inclusive Access materials do not include additional digital assets which would require them to be purchased in new condition. If the IA materials are a simple eBook or eText ONLY, a student may choose to opt out and instead search for a used copy on their own. Note that in this scenario, there is not a way to offer the use of SFA funds for the purchase of the alternate materials.

Print Version Preferred

• Some students prefer to use a printed textbook vs. a digital version. Several publishers do offer an optional printed text at a steep discount to students enrolled in IA, but not all. If a student prefers, they may Opt Out of the IA materials and purchase an identical printed product from the publisher. Proceed with caution – if the course materials require access codes or other digital assets, you must ensure the product you purchase is in NEW condition and is identical to the one offered through IA. If you would like assistance, please contact us here. Be aware, the bookstore does not stock the physical copies of these printed texts, and as such, they are not eligible for the use of SFA funds.

Students control their Opting status via their Canvas account.

Navigate to the “course materials” tab and you will see a course card with their assigned material(s). This will have a “Want To Opt Out?” button. Click the button and walk through the prompts.

You can change your Opt-In/Opt-Out status as frequently as you like until the add/drop deadline for your course.

If your course materials are in Opt-Out status by add/drop deadline, you will be considered opted-out and lose access to your IA course materials.

You will then need to ensure you have procured your required course materials elsewhere.

Your Opt-Out status will be sent to the business office to begin the process of refunding the cost of your IA materials back to your student account. This process takes 1-2 weeks after add/drop to be completed.

During the week of finals for the Fall and Spring terms, JWCC hosts a textbook “Buyback” – managed by a third party bookseller (MBS Books).

Students can bring in their used textbooks and our team will scan them to see if they qualify for a buyback offer. If the student accepts that offer, we will exchange their book for cash.

Because buyback at JWCC is hosted by a third party bookseller (MBS Books), we do not in advance what all books will be extended a buyback offer. The best way to check is to simply bring your books to the JWCC campus during buyback and have our team scan them.

You may also call the bookstore at 217-641-4230 during buyback and ask for them to check. To do so, you will need to provide the books’ ISBN number. Quotes over the phone are simply an estimate, and buyback is not guaranteed until the book’s condition is verified in person.

Buyback is held in the hallway behind the JWCC bookstore. Follow the signs on the main campus to the lower level.

It is typically held Wednesday – Friday of finals week for the Spring and Fall terms. Wednesday & Thursday 9am-4pm, Friday 9am-11am.

Unfortunately, JWCC can only offer buyback during the designated times.

There are many other resellers, however, willing to purchase books at any time of year. JWCC does not have an affiliation with these sites and cannot guarantee their processes. In general, however, they do offer payment for your used books and free shipping to send your books back to them. Here are a couple we recommend:

BooksRun.com

Valore.com

You can review our privacy policy on our Privacy Policy page.

We use your contact information to provide you with order confirmation/tracking information, any textbook promotions, and purchase-related notifications.

We take reasonable and appropriate measures to help keep information secure and to help prevent it from becoming disclosed. Even though we follow extensive procedures to try to protect the information in our possession, no security system is perfect so we cannot promise, and you should not expect, that your information will be secure in all circumstances.

For PCI compliance, our systems do not store credit card information.

Secure browser connections are noted by URLs beginning with ‘https://’ as well as various browser-specific “secure lock” icons.

We require you to create a customer password when you establish an account with us. Our website can accept passwords between 6-10 characters in length. Passwords are case sensitive, so when logging in, be sure your caps lock is not on.

We encourage you to use a strong password and do not share it with anyone. The only way to place an order online is by entering both your registered email address and password.

JWCC Bookstore does not store password information, and cannot look it up in case of a forgotten password. If you forget your password, you can reset your password here. We will email you a secure link to reset your password. For security reasons, we do not email existing passwords. If you are able to access your account but want to change your password, login to your account and follow the instructions for changing passwords.

If you do not feel comfortable submitting your credit card information over the internet, you still can shop with us. We welcome you to contact us to complete your purchase by phone or visit us in person.

For security purposes, we do not accept credit card information via email, web form, or social media.