Information Technology

Below are things that will help you as a new student or a new employee get acclimated with the JWCC computer systems. If you have any questions, please contact us.

  1. First time SOLAR users: login to SOLAR using your username and initial PIN that you received in your Welcome Letter
  2. Setup Multi-Factor Authentication (MFA) (directions for setting up MFA – PDF)
  3. Login to Email or Canvas using the information that you received in your Welcome Letter
  4. Change your password
  5. Install Office 365
  6. Review Print Policy / Information about printing
  7. Review the Computer Use Policy
  8. Review the JWCC Technology Packet (PDF)

There are also a number of training videos and written guides for employees that can be found on John Wood’s employee-only intranet, including topics such as:

  • JWCC’s phone system
  • Accessing your work computer from home using the VPN
  • Banner
  • Advanced email tutorials
  • Editing pages on the JWCC website

Vision Statement:
The Information Technology Department will be a recognized center of excellence in leveraging technology to stimulate the exchange and creation of knowledge.

Mission Statement:
The Information Technology Department will provide the highest quality technology based services, in the most cost-effective matter, to facilitate the college vision and mission.

Core Values:

  • Pride: We take pride in our work. We strive for personal and professional excellence. We recognize and reward initiative.
  • Quality: We ensure that our services and deliverables meet the highest quality standards found in the technology industry and adapt to an ever changing technology environment.
  • Respect: We appreciate and value one another. Our actions are carried out with trust, integrity and fairness.
  • Service: We focus on our customer needs. We recognize, in order to improve service, we must be a learning organization that seeks improvement and embraces accountability.
  • Teamwork: We support a cooperative work environment. Our team is strengthened by the diversity and contributions of each member. We strive to communicate openly and honestly.